Privacy Policy - Windrock Homes

WINDROCK DEVELOPMENTS PTY LTD (ACN 629 650 488), trading as Windrock Group, is a Melbournebased builder. We are committed to protecting your privacy, in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This Privacy Statement outlines the way we collect, use, store, disclose and dispose of your personal information.

What personal information do we collect and store?

Personal Information includes any details or facts about a person which renders them reasonably identifiable. We may collect information from various parties interacting with our business, including clients who use our services (both existing & prospective), contractors, suppliers and staff.

The personal information that we collect will depend on the circumstances of the interaction, but can include:

Name
Email address
Residential or mailing address
Phone number
Payment details
Age
Financial information
Details related to the property you are planning or enquiring about
Any information relating to you that you have provided through our website or surveys
Any information required for us to respond to your enquiries or provide our services

We also collect non-personal information from you when you use our website via cookies and data analytics. This is not considered personal information as it can not be used to identify you. This information may include which pages you visit, the date and time of your visit and the IP address of your computer, as well as information to help personalise your visit to the website. If you prefer not to accept cookies, you can choose to reject them.

We may collect the above information via:

Phone and fax
Email correspondence
Via our website (www.windrockgroup.com.au)
Social media channels
When you interact with our website, content and advertising
From third parties

Why do we collect personal information?

We collect personal information for the purpose of providing services and information to our clients, for marketing and promotional purposes to prospective clients, and to improve our services and the experience of our customers. We may also collect personal information when we are required to or authorised by law.

We may send you direct marketing communications about our services. You may unsubscribe from our mailing or marketing lists at any time by contacting us or using the opt-out facilities provided.

Sensitive information

Sensitive information is information about an individual that requires a higher level of protection, including race or ethnicity, political opinion or association, religious beliefs, sexual orientation, health information and their criminal record. We only collect sensitive information with consent from the individual or when we are required by law to do so. This information will only be used for the original purpose of collection.

Disclosure of personal information and sensitive information

We only disclose personal information where we have consent to do so or where we are required by law. Your personal information may be disclosed to the following parties:

Our employees Sub-contractors Agents & Consultants

Third party suppliers & service providers

Payment system operators
Financial services such as banks and mortgage brokers
Information technology and data storage providers
Research & statistical analysis providers
Marketing and communications providers
Government bodies & organisations

We do not disclose personal information to third parties located overseas. If this changes, the privacy policy will be updated, and we will take steps to ensure the information is stored by these third parties in agreement with APPs.

Storage and security of personal information

Your personal information may be stored in digital form or hard copy, in a manner that reasonably protects it from misuse and loss via unauthorised access or disclosure. This includes website protection, password protected computer systems and physical security measures at our business premises. When personal information is no longer required for the purposes for which it was collected, we will take reasonable steps to destroy or permanently de-identify it as required by the APPs.

Accessing your personal information

You are entitled to access the personal information we hold about you, and to request that we revise or correct it. If you wish to access or update your personal information, please notify us in writing. We may be required to verify your identity to fulfill your request. There are certain legal exceptions to your right to access your personal information, in which case we will inform you of the reasons your request has been denied.

Complains and enquiries

A: Windrock Group, 4/58 Willandra Dr., Epping, VIC 3076, Australia
T: 03 9424 9553
info@windrockgroup.com.au

If you have a complaint about the way we have collected or handled your personal information, or believe we have breached the Privacy Act, please contact us using the above details. We will endeavour to respond to and resolve your complaint within a reasonable time period. If you are unsatisfied with the outcome of your complaint, you can contact the Office of the Australian Information Commissioner (OAIC) for assistance.

We are committed to keeping this policy up to date, so it may be amended or change over time. The most recent version will be available on our website and can be obtained by contacting our customer support team.